CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help!
Send us an email at info@sa-sa.co.uk
FAQ
How do I track my order?
DPD will contact you with tracking and delivery information for your order.
What are your delivery options?
We want to make the customer experience a great one so we’ve decided to offer next day delivery on all of our orders.
When will I receive my order?
If your order was placed before 1pm, next working day delivery will apply. Any orders after 1pm will be dispatched the following working day for next day delivery, We are currently unable to offer Saturday deliveries so orders placed after 1pm on Thursday are expected to be delivered the following Monday. Orders placed after 1pm on Friday will be dispatched the following Monday.
How do I return an item?
Simply fill in the form below and we will be in touch to process your return request.
How can I contact your couriers?
When dispatched, DPD will contact you with delivery and tracking information,
Do you provide International delivery?
We currently ONLY ship within the United Kingdom, however this is something that the team will keep a close eye on. If the demand for worldwide shipping is high, we will arrange this.
What is your returns policy?
REFUNDS AND RETURNS POLICY
You will have 14 days to inform us that you would like to return any item(s) and then another 14 days to deliver the item(s) back to us which will be at your own cost.
Once we've received your return, it can take up to 5 working days to process a refund or exchange.
If the Items have been used we unfortunately cannot accept return unless the item is faulty.
Our bodysuits are non returnable due to Hygiene reasons unless item is faulty.
All Items MUST come back in their original packaging WITH tags, failure to do so could result in return not being accepted.
For returns, proof of postage and tracking may be needed so please keep all tracking details including proof of postage.